How can we help?

Make sure you have allowed ShiftProof location access in your phone Settings. On iPhone: Settings → ShiftProof → Location → While Using the App. On Android: Settings → Apps → ShiftProof → Permissions → Location → Allow. If location is allowed but GPS still doesn't record, make sure you are outside or near a window — GPS can struggle indoors. The first GPS reading after opening the app can take up to 30 seconds.

ShiftProof saves your active session locally when signal drops. If you close and reopen the app, it should detect the active session and return you to it. If the session is not visible after regaining signal, email support@shiftproof.au and we can help recover it from your device's local storage.

PDF export requires a Pro subscription. If you are on Pro and the PDF is not generating, check your internet connection — the export requires a connection to fetch session data. If the issue persists, close and reopen the app and try again. If you still cannot export, email us at support@shiftproof.au.

On iPhone: Settings → your name → Subscriptions → ShiftProof → Cancel. On Android: Google Play Store → Menu → Subscriptions → ShiftProof → Cancel. Your access continues until the end of the current billing period. We do not offer refunds for partial months, but you will not be charged again after cancelling.

Go to Profile → Restore purchases. This refreshes your subscription status from the App Store or Google Play. If the issue persists after restoring, sign out and back in. If you are still showing as Free after purchasing, email support@shiftproof.au with your purchase receipt and we will fix it manually.

Go to Profile → Delete account & data. This will permanently delete your account, all sessions, invoices, signatures, and photos within 30 days. This action cannot be undone. Alternatively email support@shiftproof.au with the subject "Delete my account" and we will process it manually.

Go to Profile → Shared access → Invite. Enter your coordinator's email address. They will receive an invitation to view your session records. They need to create a ShiftProof account with that email address to accept. Once accepted, they have read-only access to your sessions. You can revoke access at any time from the same screen.

Electronic signatures are legally recognised in Australia under the Electronic Transactions Act 1999 (Cth). A ShiftProof signature is stored as an image permanently linked to a timestamped session record with GPS coordinates. Combined, this creates strong evidence of service delivery. We recommend consulting with your provider or legal advisor about documentation requirements specific to your situation.