Get help with ShiftProof. We respond to all emails within 1–2 business days.
For any questions, technical issues or feedback, email us at hello@shiftproof.com.au. We aim to respond within 1–2 business days.
Go to iPhone Settings → Privacy & Security → Location Services → ShiftProof → set to "While Using App." GPS accuracy can be reduced indoors or in basements — try to clock in and out near a window or outside when possible.
If a participant is unable or unwilling to sign, note this in your session notes. You can still complete the session record with GPS, timing and notes — your Proof Strength will be lower but the record is still valid evidence of service delivery.
Open the session in ShiftProof, tap the invoice section, and attach or reference the invoice. You can link a PDF or enter the invoice number/reference manually.
ShiftProof stores records locally on your device. Deleting the app removes local records. If you backed up your iPhone to iCloud before deleting, restoring from that backup may recover your data. We do not store your records on our servers.
Yes — ShiftProof works for NDIS, aged care (Support at Home, HCP, CHSP), private care and community support. Select the relevant funding type when logging a session.
Go to iPhone Settings → your name → Subscriptions → ShiftProof → Cancel Subscription. All billing is handled by Apple — we cannot process refunds directly.
ShiftProof records — GPS timestamps, session timing, participant details — are factual records that can support a Fair Work claim. We recommend discussing their use with a Fair Work advocate or union representative. ShiftProof does not provide legal advice.